Welcome to My World!

Taking the “it” out of IT

My plan is to explore and demystify IT. I love technology and enjoy sorting out issues with it.

My specialty is helping users resolve complex computer issues impacting their ability to work. I do this by using my technical and troubleshooting skills. I have been successful because of my dedication and highly effective skill set. I am a people centered communicator, with strong interpersonal and analytical skills. The ability to solve problems come naturally to me, while maintaining stellar quality scores throughout my career.

About Sylvia the IT Lady

About Sylvia the IT Lady Sylvia has been working in the IT industry for 25 years. Provided support for users at the Calgary Airport, Calgary City Hall, Nortel, Law firm in Calgary, Law firm in Toronto, Software start-up company and a Bottling company. She began her career after the kids went to school working for an Electrical Contracting firm in Calgary, started on the reception desk ending up as HR manager. Times were changing so she decided to change careers to IT. Received her MSCE from a small technical college in Calgary, and the rest is history. As well as my MSCE she has earned CompTIA Server+, iNet+, Network+ and ITIL.v3. certifications. When she is not supporting companies and user, she can be found in the kitchen canning pickles to enter into local agricultural fairs, (winning several ribbons) preparing pies and quiches for the freezer, hiking in the summer, snowshoeing in the winter and making wine. Learning to play the piano as well. https://www.linkedin.com/in/sylviajandrews
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